Shipping Policy
At Freshinelife, we prioritize a smooth and enjoyable shopping experience. Below are the details of our shipping process.
Delivery Time
Custom curtains are crafted to your specifications. Delivery consists of two stages:
| Timeframe | Days |
|---|---|
| Processing Time | 2–7 Days |
| Shipping Time | 5–7 Days |
| Total Delivery Time | 7–14 Days |
- Swatches: Delivered within 5 business days.
- Note: Delivery time is estimated on the checkout page.
Shipping Fee
- FREE SHIPPING is available for all custom curtain orders within the United States and Canada.
Shipping Carriers
- Custom curtains: Shipped via UPS or FedEx.
- Free Fabric Swatches: Shipped via USPS or Gofo.
Shipping Address
- We deliver Fabric Swatches to PO boxes.
- Curtain and hardware orders: Cannot be shipped to PO boxes.
Tracking Your Shipment
Once your order ships, you will receive an email with tracking details.
Damaged or Lost Packages
Despite our quality checks, issues may occur during transit. If your package is damaged or lost:
- Take photos of the damage or describe the loss.
- Report the issue to the carrier:
- FedEx: 1-800-GoFedEx (1-800-463-3339)
- UPS: 1-800-742-5877
- DHL: 1-800-225-5345 (US) / 1-855-345-7447 (Canada)
- Email us at support@freshinelife.com with details and photos.
We’ll coordinate with the carrier and assist in locating or remaking your items.
Additional Requests
For expedited shipping, address changes, or other queries, contact us at support@freshinelife.com
Worry-Free Purchase Service
For added peace of mind, Freshine offers an optional Worry-Free Purchase Service. This service provides additional protection and support in the event of shipping delays, transit damage, or package loss.
Service Fee
The Worry-Free Purchase Service fee is based on the total merchandise value of your order. The applicable fee will be determined and displayed at checkout when you place your order.
Coverage Details
| Issue | Coverage Terms | Resolution |
|---|---|---|
| Arrival Delay | Package is not delivered within 10 days after fulfillment for domestic orders, or 30 days for international orders. | $5 compensation |
| Transit Damage | Items are damaged during transit. Photos of the damaged packaging and products must be provided within 3 days of delivery. | Up to full merchandise value — replacement or refund |
| Package Loss | Package is not delivered within 30 days after fulfillment for domestic orders, or 60 days for international orders. | Full replacement or refund |
How to File a Claim
To file a claim, email support@freshinelife.com with your order number and supporting evidence, such as photos, delivery records, or other relevant documentation.
Our team will review your claim and provide the applicable resolution based on the coverage terms above.
Important Notes
- The Worry-Free Purchase Service is optional and must be purchased with the order.
- Coverage applies only to the shipping-related issues specifically listed above.
- Transit damage claims require photos of both the damaged packaging and the damaged product within 3 days of delivery.
- This service does not cover product defects, incorrect measurements, changes of mind, installation issues, or other issues unrelated to shipping.