Terms of Service

Terms of Service

Hong Kong Special Administrative Region · Last updated: August 2026

Overview

This website is operated by FRESHINELIFE.COM ("we", "us", "our"), the trading name of BLUEPINK INTERNATIONAL (HK) LIMITED, a company incorporated in the Hong Kong Special Administrative Region ("Hong Kong") with its registered office at UNIT 903A, 9/F., CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG. By using our website and services, you agree to be bound by these terms and conditions ("Terms of Service" or "Terms"), including any additional terms referenced herein or accessible via hyperlink. By visiting our site or making purchases, you engage in our "Service" and accept these Terms. These Terms apply to all site users, including browsers, vendors, customers, merchants, and contributors of content. Please review these Terms carefully before using our website. By accessing any part of the site, you agree to these Terms. If you disagree with any part, you must not access or use the site. If these Terms are deemed an offer, acceptance is expressly limited to these Terms. New features or tools added to the site will also be subject to these Terms. The latest version is always available on this page. We reserve the right to amend these Terms at any time by updating this page. It is your responsibility to review changes periodically. Continued use after changes constitutes acceptance.

Nothing in these Terms excludes, restricts or modifies any right or remedy you may have under the laws of Hong Kong that cannot lawfully be excluded, restricted or modified, including rights under the Sale of Goods Ordinance (Cap. 26), the Control of Exemption Clauses Ordinance (Cap. 71), the Supply of Services (Implied Terms) Ordinance (Cap. 457), the Unconscionable Contracts Ordinance (Cap. 458) and the Trade Descriptions Ordinance (Cap. 362).

Section 1 — Online Store Terms

By agreeing to these Terms, you affirm that you are at least 18 years old (the age of majority under the Age of Majority (Related Provisions) Ordinance (Cap. 410)) or have verifiable parental or guardian consent to use this site. You must not use our products for any illegal or unauthorized purposes or violate laws in your jurisdiction. Prohibited actions include transmitting malicious code, such as viruses. Violations will result in immediate termination of your access to the Service.

Section 2 — General Conditions

We reserve the right to deny service to anyone at any time, for any lawful reason. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or its content without our express written permission. Section headings are included for convenience and do not affect the interpretation of these Terms.

Section 3 — Accuracy and Timeliness of Information

We strive to provide accurate and up-to-date information on this site. However, we do not guarantee the accuracy, completeness, or timeliness of any information and, to the extent permitted by law, disclaim liability for reliance on it. Historical data is provided for reference only and may not be updated. It is your responsibility to monitor the site for changes. Nothing in this section limits our obligations under the Trade Descriptions Ordinance (Cap. 362), which prohibits false trade descriptions, misleading omissions and other unfair trade practices.

Section 4 — Modifications to the Service and Prices

Prices and offerings are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, without prior notice. We will provide at least 30 days' notice for material changes to pricing or key Service features where feasible. Changes to prices do not affect orders already confirmed and accepted by us.

Section 5 — Products or Services

Certain products or services may only be available online and in limited quantities. These are subject to our Return Policy. We make every effort to accurately display product colours and images but cannot guarantee your monitor's display is accurate. We reserve the right to limit sales by person, geographic region, or jurisdiction and to discontinue any product at any time.

Please note that under Hong Kong law there is no general statutory cooling-off period for online purchases; your rights to return or exchange goods are as set out in our Return Policy, in addition to (and without limiting) your statutory rights. Under the Sale of Goods Ordinance (Cap. 26), goods supplied must correspond with their description, be of satisfactory (merchantable) quality and be reasonably fit for their intended purpose. Where you deal as a consumer, these statutory implied terms cannot be excluded or restricted, and nothing in these Terms purports to do so.

Section 6 — Billing and Account Information

We may reject or limit orders at our discretion. If we make changes to an order, we will notify you via the contact information you provide. You agree to provide current, complete, and accurate billing and account details for all purchases. Refer to our Return Policy for more information.

Section 7 — Optional Tools

We may provide access to third-party tools on an "as is" and "as available" basis without warranties or conditions of any kind. We disclaim liability arising from your use of optional tools to the fullest extent permitted by Hong Kong law. You assume all risks associated with their use.

Section 8 — Third-Party Links

Our site may include links to third-party websites or content. We are not responsible for reviewing or evaluating their accuracy or offerings and are not liable for third-party materials, products, or services. Please review third-party terms and policies before engaging in transactions. Any concerns about third-party products should be directed to the third party.

Section 9 — User Comments and Feedback

By submitting comments or feedback, you grant us a non-exclusive, royalty-free licence to use, reproduce, and modify them for business purposes. We are not obligated to maintain confidentiality, pay compensation, or respond to your submissions. You agree that your submissions will not violate any third-party rights, contain content that is defamatory, obscene or otherwise unlawful under Hong Kong law, or contain harmful content.

Section 10 — Personal Information

Your submission of personal information is governed by our Privacy Policy. We collect, use, retain and protect personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). Where we use or transfer your personal data for direct marketing purposes, we will comply with Part VIA of the PDPO: we will notify you of the kinds of personal data to be used and the classes of goods, facilities or services to be marketed, obtain your consent or indication of no objection before such use, and honour any opt-out request without charge.

Section 11 — Errors and Omissions

We reserve the right to correct errors or omissions and to update or cancel orders based on inaccurate information, including pricing, at any time before the goods are dispatched; where an order is cancelled, any payment received will be refunded in full. We are not obligated to update site content, except as required by law. Nothing in this section affects your statutory rights, including under the Trade Descriptions Ordinance (Cap. 362).

Section 12 — Prohibited Uses

You may not use the site or its content for any unlawful purpose, to solicit others to perform illegal acts, to infringe upon rights, or to interfere with security features. Prohibited uses also include:

  • Spamming or phishing, or sending unsolicited commercial electronic messages in breach of the Unsolicited Electronic Messages Ordinance (Cap. 593)
  • Distributing malware
  • Using automated systems to access the site
  • Engaging in fraudulent activities or misleading others

Section 13 — Warranty Disclaimer and Liability Limitation

We provide the Service "as is" and "as available" without warranties of any kind, except as required by applicable Hong Kong law. Subject to the Control of Exemption Clauses Ordinance (Cap. 71):

  • (a) nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence;
  • (b) where you deal as a consumer, nothing in these Terms excludes or restricts the conditions implied by the Sale of Goods Ordinance (Cap. 26) or the Supply of Services (Implied Terms) Ordinance (Cap. 457);
  • (c) any other exclusion or limitation of liability in these Terms applies only to the extent that it satisfies the requirement of reasonableness under the Control of Exemption Clauses Ordinance (Cap. 71).

Subject to the above, we are not liable for indirect, incidental, or consequential damages. This limitation does not apply to gross negligence, wilful misconduct or fraud.

Section 14 — Indemnification

You agree to indemnify and hold us harmless against claims, losses and expenses arising from your breach of these Terms or your violation of any law or the rights of any third party, except to the extent caused by our negligence, breach of contract or wilful misconduct.

Section 15 — Severability

If any provision of these Terms is deemed unlawful, void or unenforceable (including under the Unconscionable Contracts Ordinance (Cap. 458)), that provision shall be severed or read down to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Section 16 — Termination

These Terms remain in effect unless terminated by you or us. Breaches may result in immediate termination of your access to the Service without notice. Termination does not affect any accrued rights or remedies of either party, including in respect of orders already placed.

Section 17 — Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and us, superseding prior agreements. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any term of these Terms. Local laws and regulations that provide additional rights remain unaffected.

Section 18 — Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to the use of this website, our products, or these Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region ("Hong Kong"), without regard to its conflict of law principles.

Any legal proceedings arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong, unless otherwise required by applicable law.

Section 19 — Changes to Terms

We may update these Terms from time to time. You will be notified of material changes (for example, by a notice on this site or by email where you have provided one) and may need to accept updated Terms to continue using the Service.

Section 20 — SMS & Email Marketing

By consenting to Freshinelife's SMS or email marketing at checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring notifications (for your order, including abandoned checkout reminders), marketing offers, and transactional messages, including requests for reviews from us. Message frequency varies. Consent is not a condition of purchase, and you may withdraw your consent at any time.

Our commercial electronic messages are sent in accordance with the Unsolicited Electronic Messages Ordinance (Cap. 593) ("UEMO"). We will not send commercial electronic messages with a Hong Kong link to any telephone number or electronic address listed in a do-not-call register maintained under the UEMO, unless you have given your consent to receive such messages. Our marketing messages will identify us as the sender and provide accurate sender information and a clear, functioning unsubscribe facility, as required by the UEMO.

If you wish to unsubscribe from receiving marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link provided in our messages. You understand and agree that the primary method for opting out of our SMS programme is to reply with specific keywords (such as 'STOP', 'END', 'UNSUBSCRIBE', 'CANCEL' or 'QUIT'), or to use the unsubscribe link provided. We will also honour any other requests that clearly express your desire to opt out, including phrases like 'please opt me out'. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@freshinelife.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. Please see our Privacy Policy to understand how we collect and use your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486), including our direct marketing practices under Part VIA of that Ordinance.

Section 21 — Contact Information

For questions about these Terms, please contact us:

Legal Entity: BLUEPINK INTERNATIONAL (HK) LIMITED

Address: UNIT 903A, 9/F., CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Email: support@freshinelife.com

Phone: +1 (949) 691-6598