Question 1

How do I place an order?

Accepted Answer

1. Choose your favorite fabric — you can order swatches to see the fabrics in person first.
2. Customize your curtains: pick a Header Style (https://freshinelife.com/pages/header-style), use the Measurement Tool (https://freshinelife.com/pages/measurement-tool) to get the right size, choose the Lining Type (https://freshinelife.com/pages/lining-type-1), and add Memory Training (https://freshinelife.com/pages/memory-training) (which we highly recommend).
3. Place your order and complete payment — your custom curtains will be on their way.

You'll receive an order confirmation email with tracking info. Questions? Reach us at support@freshinelife.com or via live chat.

Question 2

What if I ordered the wrong size or color of curtains?

Accepted Answer

For help with changes or cancellations to your custom curtain order, contact us at support@freshinelife.com or via live chat. Modifications are only guaranteed before production begins. Because custom goods are made to your specifications, returns and exchanges are not accepted once production has started.

Question 3

How do I measure the window and get the correct size?

Accepted Answer

See our How To Measure page (https://freshinelife.com/pages/how-to-measure) and Measurement Tool (https://freshinelife.com/pages/measurement-tool) — they cover everything. We're also here to help: reach us via live chat or support@freshinelife.com.

Question 4

How do I change my order?

Accepted Answer

To change your order — size, lining, or other details — contact us as soon as possible via live chat or support@freshinelife.com. Any price difference will be refunded to your original payment method, or we'll send an invoice. Changes can only be made before your order ships; once shipped, they're no longer possible.

Question 5

What can I do if I can't place the order or fail to pay?

Accepted Answer

Send us your curtain details (product name, color, header style, size, lining, quantity) or a screenshot of your order — we'll generate a payment invoice to complete your purchase. For payment problems, try again, use a different card, or explore other available payment options.

Question 6

What if I applied the wrong coupon code at checkout?

Accepted Answer

Email support@freshinelife.com or start a live chat with your order number, the incorrect code, and the correct code. We'll gladly refund the difference as long as both codes are valid.

Question 7

What if I have a problem with my order?

Accepted Answer

Contact us at support@freshinelife.com, by phone at +1 (949) 691-6598, or via live chat with your order number and details of the issue — we'll assist you promptly.

Question 8

Are your curtains lined?

Accepted Answer

No, our curtains are unlined by default. Linings are available for custom orders; the lining will be approximately 1.25" shorter than the curtain panel. Contact us with any specific lining requests.

Question 9

Do you offer extra-large curtains? What are the size limitations?

Accepted Answer

Yes — we make extra-large and extra-long curtains. Most fabrics go up to about 360" wide and 240" long. For lengths over 102", the fabric is rotated 90° to reach the required length; oversized panels may also be spliced, which can create visible seams. Exact limits vary by fabric and style, so check the specifications on each product page.

Question 10

If I order a quantity of 1, will I receive two curtain panels?

Accepted Answer

No — you'll receive one panel. Our curtains are sold individually.

Question 11

Can I see the fabrics before I order?

Accepted Answer

Yes — we offer fabric swatches so you can see the material and colors in person. Swatches ship free, and the amount you pay is credited toward your final curtain order. Note that due to printing batches, screen brightness, and resolution, the actual color may vary slightly from the website. If exact color matching is critical, we strongly recommend ordering swatches first.

Question 12

How do I wash and care for my curtains?

Accepted Answer

We recommend gentle machine washing in cold water, or hand washing. Hang dry or tumble dry on low heat. Do not bleach. Wipe clean or dry clean. Steam iron while the fabric is still damp. Larger curtains may get heavy when wet, so a heavy-duty washer is recommended; if ironing, use low heat.

Question 13

What's the difference between lined and unlined curtains?

Accepted Answer

Unlined curtains are more susceptible to sun damage and fading. Lined curtains offer better protection, extend the life of the fabric, and improve the drape and overall look of the room.

Question 14

I'd like tie-backs that match my curtains. How do I order them?

Accepted Answer

For matching tiebacks, select the tieback option when placing your order. For custom or special tiebacks, contact us at support@freshinelife.com and we'll check what's available.

Question 15

I'm ordering Pinch Pleat / Euro Pleat curtains. Do they come with hooks?

Accepted Answer

Yes — pinch pleat and euro pleat curtains come with plastic adjustable pin hooks, which let you adjust the length within 1 inch. You'll still need to buy rings or clips separately.

Question 16

How many rings should I buy for the pinch pleat hooks?

Accepted Answer

You'll need one ring per pleat. As a guide, our pleated curtains use roughly these pleat counts: 10 pleats for a 50" width, 13 for 72", 15 for 84", 19 for 100", 21 for 110", 23 for 120", and 27 for 150". Pleat width and spacing may vary slightly with your track or rod length. See our Header Style guide (https://freshinelife.com/pages/header-style) for details.

Question 17

Can your curtains be used on a curtain track system?

Accepted Answer

Yes! Our custom curtains work perfectly with tracks. Pinch pleat and euro pleat header styles are ideal, and they come with free adjustable hooks for easy hanging.

Question 18

How do I use the curtain tiebacks?

Accepted Answer

Wrap the tieback around your gathered curtains and fasten the ends. Our magnetic tiebacks simply snap together — no hooks or drilling required.

Question 19

How do I adjust the curtain hooks?

Accepted Answer

Pull the hook down to the desired position. To raise it, pull it all the way down and reinsert the adjustable part.

Question 20

Can I add a lining to my sheer curtains?

Accepted Answer

Technically possible, but generally not recommended — a lining can make sheer curtains bulky and reduce the light they let through. For more privacy or light control, consider semi-sheer or linen curtains instead.

Question 21

What is Thermal Memory Shaping for Curtains?

Accepted Answer

Thermal Memory Shaping is a technique that helps curtains retain their pleats and structure, keeping a crisp, elegant look whether open or closed. Through steaming, pressing, and setting, the fabric holds its form over time for a polished finish.

Question 22

How do I choose between inside and outside mount for my Roman shades?

Accepted Answer

Roman shades offer both mounting options. Inside mounts fit neatly within the window frame, showcasing the frame; outside mounts install above the frame for a more dramatic effect and can make windows appear larger.

Question 23

How do I clean my bamboo shades?

Accepted Answer

Regular dusting with a soft cloth or the brush attachment on your vacuum is recommended. Do not use water, as it can harm the bamboo.

Question 24

Are bamboo shades good for blocking sunlight?

Accepted Answer

Bamboo shades provide varying levels of light blockage. Some offer light filtering, while others with blackout lining can darken a room. They generally don't block as much light as blackout curtains or shades.

Question 25

Do you offer COM (Customer's Own Material) service?

Accepted Answer

We do not currently offer COM service. To ensure the best quality, we use only our carefully selected fabrics.

Question 26

What are cafe curtains?

Accepted Answer

Cafe curtains are a charming, functional window treatment that covers only the lower portion of a window — usually the bottom half or two-thirds. They originated in European cafés, where they gave diners privacy while still letting in natural light through the top.

Question 27

How do I measure cafe curtains?

Accepted Answer

Measure your window's width and decide the hanging height. For a classic look, cafe curtains usually cover the bottom half of the window.

Question 28

Are cafe curtains suitable for rooms beyond the kitchen?

Accepted Answer

Absolutely! Though popular in kitchens, cafe curtains also work beautifully in bathrooms, dining areas, or any room where you want privacy without sacrificing natural light.

Question 29

How do I install cafe curtains?

Accepted Answer

Cafe curtains can be hung with a tension rod, decorative rod, or clip rings. Make sure the rod is firmly in place and set at the right height for smooth opening and closing.

Question 30

What styles and fabrics can I choose for cafe curtains?

Accepted Answer

Cafe curtains come in a range of styles, such as rod pocket and pinch pleat. Fabric options span airy sheers to more substantial linen, so you can match different décor preferences.

Question 31

Will the fabric I purchase have color variations?

Accepted Answer

Because our fabrics are dyed and printed, slight color differences can occur between production batches — this is standard across suppliers. Within a single order we always use fabric from the same batch, so you won't see variations. If you're concerned, place your full order at once (or within one week) and let us know in advance so we can ensure everything matches.

Question 32

Will there be size variations in custom-made curtains?

Accepted Answer

Because each curtain is handmade, slight measurement variations may occur. These are within normal tolerance and won't affect the fit, look, or function.

Question 33

Is the curtain width exact?

Accepted Answer

Our curtains are carefully handcrafted, so minor variations are natural. In some cases, there may be up to one additional pleat.

Question 34

Do your curtains come with a warranty?

Accepted Answer

Yes. Every Freshine custom curtain is covered by our Lifetime Limited Warranty, protecting against defects in materials or workmanship, failure to operate under normal use, and fabric delamination. It does not cover normal wear and tear, accidental damage, sun exposure, or fading. Motorized products include a 3-year warranty on motors and control components.

Question 35

Do you offer motorized or smart-home window treatments?

Accepted Answer

Yes — we offer smart motorized roller shades and Roman shades. They work with remote, app, and voice control, and integrate with Apple HomeKit, Amazon Alexa, Google Assistant, Samsung SmartThings, and more. See our How to Connect to Apple Home guide (https://freshinelife.com/pages/how-to-connect-to-apple-home) and our Matter over Thread guide for setup.

Question 36

What is the estimated delivery date for my order?

Accepted Answer

Delivery has two stages — Processing: 2–7 business days, Shipping: 5–7 business days, for a total of 7–14 business days. Fabric swatches are delivered within 5 business days. Your delivery date is also estimated on the checkout page.

Question 37

Which carrier do you use?

Accepted Answer

Custom Curtains: Shipped via FedEx, UPS, etc.
Free Fabric Swatches: Shipped via USPS, etc.

Question 38

What if my shipment arrives damaged or is lost?

Accepted Answer

1) Take a photo of the damaged package. 2) Report the damage or loss to the carrier. 3) Contact us at support@freshinelife.com — we'll help locate it or remake it for you if the carrier confirms the loss.

Question 39

I need to change my shipping address. What should I do?

Accepted Answer

For custom orders, you can change your shipping address within 48 hours of placing the order — email support@freshinelife.com with your order number and the correct address. We can't change the address once your order ships.

Question 40

How much is the shipping fee?

Accepted Answer

Free shipping on all orders.

Question 41

Can I return my custom curtains?

Accepted Answer

Because our curtains are made to order, returns are generally not accepted unless there is a quality issue. If your order arrives with a manufacturing defect, incorrect size, or incorrect color due to our error, contact us within 30 days of delivery and we'll remake it at no charge. If the measurement error is on your side, we offer 50% off a replacement within 30 days of delivery. See our Return Policy (https://freshinelife.com/pages/return-policy) for details.

Question 42

Am I responsible for return shipping costs?

Accepted Answer

For non-custom (ready-to-ship) items, return shipping is the customer's responsibility. For custom curtains with a quality issue or an error on our side, we'll remake your order at no charge — there's nothing to ship back. If the measurement error is on your side, we offer 50% off a replacement. See our Return Policy (https://freshinelife.com/pages/return-policy) for details.

Question 43

How long will it take to get my refund?

Accepted Answer

Once you confirm the refund amount, our team submits the request within one business day and sends you an email confirmation. Refunds are issued to your original payment method and typically appear within 3–10 business days, depending on your bank or payment provider.

Question 44

I need to cancel my order. What can I do?

Accepted Answer

Because every custom order is made to your specifications, you may cancel for a full refund only before production begins. Once production has started, the order cannot be canceled. We'll send a confirmation email when your cancellation is processed.

Frequently Asked Questions